Terms & Conditions

Article 1. Definitions and applicability

1.1 In these terms and conditions, “Kracht Amsterdam” means Kracht Amsterdam B.V., registered with the Dutch Chamber of Commerce under number 86907506, located at Nieuwe Hemweg 7-T, Amsterdam. “Member” means anyone who has a membership, a punch card or personal training sessions with Kracht Amsterdam.

1.2 These terms and conditions apply to all memberships, punch cards and personal training sessions of Kracht Amsterdam. The member accepts these terms and conditions and the house rules of Kracht Amsterdam when registering. The terms and conditions are made available to the member before registration is completed and can be consulted at any time via the website and the app.

1.3 Persons under the age of 18 may only register with the permission of a parent or legal guardian.

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Article 2. Membership

2.1 A monthly membership is an agreement for an indefinite period; an annual membership is an agreement for a fixed period of twelve months. Both entitle the member to the number of credits per calendar month that belong to the chosen membership, as described in Article 3.

2.2 Memberships, punch cards and credits are strictly personal and non-transferable.

Article 3. Membership fees and credits

3.1 Each member pays the monthly fee associated with their membership. The fee is payable in advance and is collected by direct debit around the first day of each calendar month.

3.2 Each membership includes a fixed number of credits per calendar month. One credit gives access to one class. The 2x per week membership includes 9 credits per calendar month, the 3x per week membership 13 credits, the 4x per week membership 17 credits and the MAX membership 30 credits.

3.3 If the membership starts after the first day of a calendar month, the member pays a pro rata fee for the remaining days of that month and receives a pro rata number of credits. The number of credits is rounded up to the nearest whole credit. Example: a member with a 3x per week membership (13 credits per month) who starts on 16 November receives 7 credits for November (15 of 30 days = 6.5 credits, rounded up to 7). From the first full calendar month onwards, the regular monthly fee and number of credits apply.

3.4 Credits are valid only within the calendar month in which they are issued. Unused credits expire at the end of that month. They cannot be transferred to a following month or to another person, and they cannot be exchanged for money.

3.5 If the direct debit fails, Kracht Amsterdam will ask the member to pay the outstanding amount. If payment is not received, Kracht Amsterdam will send a written reminder free of charge, giving the member 14 days to pay. If the amount is still unpaid after that period, Kracht Amsterdam may charge the statutory collection costs. Kracht Amsterdam may suspend the member’s access to classes until the outstanding amount has been paid.

3.6 Kracht Amsterdam may change its membership fees. Any change will be announced by email at least one month before it takes effect. If the member does not agree with the change, the member may cancel the membership with effect from the date on which the new fee takes effect, regardless of the minimum membership period in Article 5.

Article 4. Punch cards

4.1 In addition to memberships, Kracht Amsterdam offers punch cards. A punch card gives the holder a fixed number of credits, as stated in the Kracht Amsterdam app at the time of purchase. One credit gives access to one class.

4.2 A punch card is paid in full in advance at the time of purchase. A punch card is not a membership: it is not automatically renewed, does not need to be cancelled, and the provisions on termination, changes and pausing of memberships do not apply.

4.3 A punch card is valid for 6 months from the date of purchase. Credits that have not been used within this period expire, without the right to a refund.

4.4 A punch card is personal and non-transferable. Paid amounts and unused credits cannot be refunded or exchanged for money, except where required by law.

4.5 The rules on booking and cancelling classes in Article 8 apply equally to punch card holders.

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Article 5. Duration and termination

5.1 Monthly memberships are entered into for an indefinite period, with a minimum duration of three full calendar months. If the membership starts after the first day of a month, the minimum duration starts on the first day of the following month.

5.2 The member may cancel a monthly membership at any time, including during the minimum duration, with a notice period of one calendar month. The notice period starts on the first day of the month following the month in which the cancellation is received. The membership ends on the last day of the notice period, or at the end of the minimum duration if that is later. Example: for a membership starting on 1 January, the minimum duration ends on 31 March. A member who cancels on 10 February is a member until 31 March. A member who cancels on 10 March is a member until 30 April.

5.3 The member can cancel via the Kracht Amsterdam app or by email to info@krachtamsterdam.nl. Kracht Amsterdam will confirm the cancellation by email.

5.4 Annual memberships are entered into for a fixed period of twelve months and are paid in advance. An annual membership cannot be cancelled early. Paid fees are non-refundable, except where required by law or as provided in Article 5.6.

5.5 An annual membership ends automatically at the end of the twelve-month period, without cancellation being required. Kracht Amsterdam will inform the member by email before the end of the annual period about the options for continuing to train at Kracht Amsterdam.

5.6 Kracht Amsterdam may terminate a membership or punch card with immediate effect. In that case, Kracht Amsterdam will refund the fees paid in advance for the period after the end date on a pro rata basis, as well as the value of any unused credits on a punch card. This also applies to annual memberships.

5.7 Notwithstanding Article 5.6, Kracht Amsterdam may terminate a membership or punch card with immediate effect and without any refund in the event of serious or repeated breach of these terms and conditions or the house rules, as described in Article 9.

Article 6. Changes to the membership

6.1 The member can request a change to the membership type at any time via the Kracht Amsterdam app or by email to info@krachtamsterdam.nl. A change always takes effect on the first day of the following calendar month. From that date, the fee and the number of credits of the new membership type apply.

6.2 A change of membership type does not affect the minimum duration as described in Article 5.1.

6.3 Annual memberships cannot be changed to a lower membership type during the annual period. An upgrade is possible; the difference in fee will be charged pro rata for the remaining period.

6.4 Cancelling and pausing a membership are governed by Articles 5 and 7 respectively.

Article 7. Pausing a membership

7.1 A monthly membership can be paused once per calendar year, for one full calendar month. A pause always starts on the first day of a calendar month and ends on the last day of that month.

7.2 The member must request a pause via the Kracht Amsterdam app or by email to info@krachtamsterdam.nl, no later than 10 days before the first day of the requested pause.

7.3 During the pause, no fee is charged and no credits are issued. The membership resumes automatically on the first day of the following calendar month, after which the regular fee is collected and credits are issued again.

7.4 The member can end the pause early by reactivating the membership in the Kracht Amsterdam app. In that case, the member pays a pro rata fee for the remaining days of the month and receives a pro rata number of credits, calculated in accordance with Article 3.3.

7.5 The month in which a membership is paused does not count towards the minimum duration as described in Article 5.1.

7.6 Annual memberships cannot be paused.

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Article 8. Classes and personal training

8.1 Kracht Amsterdam may adjust the class schedule, and may postpone or cancel classes, for example due to public holidays, holiday periods, insufficient registrations, illness of a coach or other unforeseen circumstances. If Kracht Amsterdam cancels a class for which the member has registered, the credit used will be returned to the member.

8.2 During public holidays and holiday periods, Kracht Amsterdam may offer a reduced schedule. This does not entitle the member to a reduction or refund of the monthly fee.

8.3 Classes can be taught indoors, outdoors or online.

8.4 The member can cancel a registration for a group class free of charge by deregistering from the class in the Kracht Amsterdam app, within the following deadlines:

• classes starting before 9:00 and all weekend classes: up to 14 hours before the start of the class;

• weekday classes starting at 9:00 or later: up to 2 hours before the start of the class.

In the event of a later deregistration, or if the member does not attend without deregistering, the credit used will not be returned.

8.5 Personal training sessions can be cancelled free of charge up to 24 hours before the start of the session, via the Kracht Amsterdam app or by informing the coach directly in writing (e.g. by text message or WhatsApp). If a session is cancelled less than 24 hours in advance, or if the member does not attend without cancelling, the session is considered to have taken place and the credit used for the session will not be refunded.

8.6 If Kracht Amsterdam cancels or reschedules a personal training session, the member will receive the credit back or a new appointment will be made in consultation with the member.

8.7 Credits returned under this article remain subject to the validity rules in Article 3.4.

Article 9. Conduct of members

9.1 The member must comply with the house rules of Kracht Amsterdam, which are displayed at the gym.

9.2 The member must use the materials and facilities of Kracht Amsterdam with care and in accordance with their intended use. The member is liable for damage to the property of Kracht Amsterdam or other members caused intentionally or through negligence.

9.3 Coaches are responsible for the classes and have final say during classes. The member must follow the instructions of the coaches. A coach may exclude a member from a class if the member does not follow instructions or behaves inappropriately. In that case, the credit used will not be returned.

9.4 In the event of unacceptable, rude or aggressive behaviour, or other breaches of these terms and conditions or the house rules, Kracht Amsterdam may give the member a warning or temporarily suspend the member’s access to classes. In the event of serious or repeated breach, Kracht Amsterdam may terminate the membership or punch card with immediate effect, without any reduction or refund of fees, as described in Article 5.7.

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Article 10. Liability and health

10.1 Participation in classes and personal training sessions, and the use of materials and facilities of Kracht Amsterdam, is at the member’s own risk. Sport and physical exercise involve inherent risks, such as strains, sprains and other injuries, which cannot be fully excluded even with careful supervision.

10.2 Before starting and during the membership, the member is responsible for assessing whether the member’s health allows participation in the classes. The member must inform the coach before each class of any injuries, medical conditions, pregnancy or other circumstances that may affect safe participation, and must follow the instructions of the coaches.

10.3 Kracht Amsterdam is only liable for damage suffered by the member that is directly caused by negligence on the part of Kracht Amsterdam, its coaches or employees. Kracht Amsterdam is not liable for damage resulting from the member’s failure to comply with Article 10.2 or the house rules, nor for indirect or consequential damage, such as loss of income.

10.4 Kracht Amsterdam is not liable for loss or theft of, or damage to, the member’s property.

10.5 The limitations in this article do not apply if the damage is caused by intent or gross negligence on the part of Kracht Amsterdam, its coaches or employees.

Article 11. Photo and video material

11.1 Kracht Amsterdam may take photos and video recordings during classes and events. Kracht Amsterdam only uses recordings in which a member is recognisable for publication on its website, social media or other promotional channels if the member has given permission via the Kracht Amsterdam app.

11.2 Giving this permission is voluntary and is not a condition for membership. The member can withdraw or change this permission at any time via the app or by email to info@krachtamsterdam.nl. After withdrawal, Kracht Amsterdam will no longer use new recordings of the member and will remove existing publications from its own channels where reasonably possible. Withdrawal does not affect use that took place before the withdrawal.

11.3 For security reasons, camera surveillance is in place at the Kracht Amsterdam facilities. Camera footage is kept for a maximum of 72 hours and is then automatically deleted. Footage is only kept longer if there is a (suspected) incident, such as theft, damage or another criminal offence. In that case, the footage may be shared with the police or other competent authorities.

Article 12. Privacy and personal data

12.1 Kracht Amsterdam processes the personal data of members in accordance with the General Data Protection Regulation (GDPR). Personal data is only used for the purposes for which it was provided, such as registration, scheduling, payment and communication with the member.

12.2 Information about injuries, health or pregnancy that the member shares with a coach is only used to ensure safe participation in classes and personal training sessions, and is not shared with anyone outside Kracht Amsterdam.

12.3 Kracht Amsterdam only shares personal data with third parties if this is necessary for its services (such as the member management and booking software of Huppa, and payment service providers), if Kracht Amsterdam is legally required to do so, or if the member has given permission. Kracht Amsterdam has concluded data processing agreements with the parties that process personal data on its behalf.

12.4 Coaches and employees of Kracht Amsterdam only use personal data for the performance of their work and not for personal purposes.

12.5 The member has the right to access, correct and delete their personal data. Requests can be sent to info@krachtamsterdam.nl. More information can be found in the privacy statement of Kracht Amsterdam on the website.

Article 13. Changes, complaints and final provisions

13.1 Kracht Amsterdam may change these terms and conditions and the house rules. Changes will be announced by email in advance. Members who do not agree with a change to their disadvantage may cancel their membership with effect from the date on which the change takes effect.

13.2 In situations not provided for in these terms and conditions, Kracht Amsterdam will decide in reasonableness, taking into account the interests of the member.

13.3 Complaints can be submitted to info@krachtamsterdam.nl. Kracht Amsterdam will respond to a complaint within 14 days.

13.4 If any provision of these terms and conditions is invalid or void, the other provisions remain in full force. The invalid provision will be replaced by a valid provision that comes as close as possible to the purpose of the original provision.

13.5 These terms and conditions are governed by Dutch law.